Returns & refunds

We want you to love your Girum piece. If something isn't right, here's how it works.

14-day returns

Unused items in their original condition can be returned within 14 days of delivery. Personalised or custom-made pieces can't be returned unless they arrived faulty.

How to start a return

1. Open your order page (the link is in your confirmation email, or use Track your order).
2. Choose Request a return, pick the items and tell us why.
3. We'll email you the next step and, once approved, where to send the item.

Refunds

Once we receive and check the item, we refund to your original payment method — or by Telebirr or bank transfer for cash-on-delivery orders — within 7 business days. Original shipping is non-refundable unless the item was faulty.

Faulty or damaged items

If your order arrives damaged, or a seam, zip or piece of hardware fails within 1 year of normal use, contact us and we'll repair, replace or refund it. Email support@girumleather.com or use the 24/7 chat.